Terms and Conditions – The Artemis Clinic

Updated 21/05/2024


Consultation fee payment:

For all appointments at the clinic, the consultation fee is payable at the point of booking by credit card or via a Stripe link which is a secure payment portal. This is now a booking requirement.

The consultation fee will be retained if a client fails to attend the appointment or cancels at short notice. See below for cancellation policy.




VAT on medical/aesthetic treatments:

Medical/aesthetic consultations and treatments by The Artemis Clinic are for the restoration, maintenance and protection of health and as such are VAT exempt.


Payment terms / credit policy:

Payment must be made either in advance or at the time of the procedure/treatment.

We accept cash and the following credit cards: Visa, Mastercard, Debit Cards, Maestro (formerly Switch) and Solo. We no longer accept cheques and do not accept Amex (American Express).

Any client credits need to be used within 6 months of the date on which they were issued.


Refusal of treatments:

There are several reasons that a Doctor/Surgeon/Practitioner may consider that a treatment is not a suitable option for an individual. The Artemis Clinic has a strict patient selection criterion to ensure patients are medically fit and appropriate to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that surgery or treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable from such treatment/surgery.


Under 18s:

Physiotherapy, massage, advanced electrolysis services: Please note that we do not provide treatments for any teenagers or children under 18 years of age, and we will decline treatment even if a parent books an appointment under their name for a child. Doctor led services do treat under 18s.


The Doctor/Surgeon/Practitioner

The Consultant/Doctor/Practitioner is engaged by The Artemis Clinic so we can provide his or her services to you. The Consultant/Doctor/Practitioner is not employed by the clinic or The Artemis Clinic and is an independent contractor. All Consultant/Doctor/Practitioner’s are covered independently with own indemnity policies. The company also has medical indemnity insurance.

You must answer any questions put to you by the consultant or other clinical staff truthfully, completely and accurately and provide any information which may affect your initial consultation, treatment or recovery.


Follow-up appointments:

Aesthetic injectables: There is no booking fee for one follow up appointment up to a maximum of 4 weeks after your treatment date.

All other treatments follow up: Follow-up appointments are specific to the client’s concerns. Where a follow-up is requested, we will ask you to send photos via email in the first instance, to assess the situation. You will receive feedback by email and/or a telephone call. Where the doctor advises an appointment is required, there is a £60 consultation review fee payable, this may then include further treatment at the follow up appointment. Any other treatment would be chargeable.

If patients have not been seen or been in contact during the 12 months post procedures/treatments, then they require a new patient consultation with corresponding fee payable. If during the consultation further treatment is deemed appropriate, then at the doctor’s discretion any further treatment will be chargeable.


Disclaimer (skin lesion treatment and removal):

Our aim is to provide a first-class service however we cannot guarantee that treatment is possible until the skin lesion mole or cyst or reason for your seeking treatment has been seen by our Doctor/Surgeon/Practitioner; whose individual advice takes precedence over any previous information given.

Only once you have been assessed can we give you a full recommendation on what is your best treatment option. Occasionally that may mean a referral to another specialist/clinic, whether it be for a different type of treatment that we do not provide, or for the complexity of the concern.


Histology – testing of removed skin lesions:

At the Artemis Clinic any mole/skin lesion that is removed by the doctor is sent for histological analysis or testing to ensure there are no early changes or any abnormalities. This is routine practice across all medical services for patient safety as recommended by NICE, GMC and Indemnity organisations.

This testing is carried out at another facility that is a specialist additional service. The price of this service is charged at the lowest rate possible. Unless specified otherwise, ALL mole or skin lesions that are removed by the doctor will incur the histology cost as stated on our price list and treatment pages.


Complaints procedure:

We are committed to providing a professional service to all our clients. We do, however, have a complaints procedure in place and if for some reason you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided please either contact a member of staff at the clinic or call 020 8777 1500 for further details or email office@artemisclinic.co.uk

We will endeavour to deal with any matters arising promptly and efficiently.


Personal details:

You agree that The Artemis Clinic can use your personal details for the purposes of providing you with medical and surgical services as well as providing pre- and post-treatment advice for you.

This information may be provided to other clinical organisations and individuals (including relevant consultants/clinical staff/hospitals) for the same purposes but only in connection with ongoing medical care.

We may also use your contact details to provide you with occasional information about other services we provide or may provide in the future. If you do not wish to receive this information, please tell us. If you do not tell us, we will assume you are happy to receive this information.


Website information:

The information provided on this website is for use as information or for educational purposes only. It does not provide any diagnostic services and is not a substitute for professional medical care by a qualified Doctor/Surgeon or other qualified healthcare professional.

We do not warrant that any information included within this site will meet your health or medical requirements. You should always check with a health professional if you have any concerns about your health.


  • Massage Beckenham
  • Chartered Physiotherapist

We Are Registered With

  • Sports Massage Bromley
  • Sports Massage Beckenham
  • Physiotherapist
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