This organisation is always committed to delivering a high-quality service and endeavours to provide you with excellent personal and professional care. However, there may be times when your expectations are not met, and you are not satisfied with the service you have received.
Our complaints procedure ensures that we respond to your concerns considerately, quickly, and as effectively as possible. All comments and complaints are taken seriously, regardless of their nature.
Every effort will be made to resolve your complaint while you are still at the clinic. However, if your concerns are not resolved to your satisfaction then help will be given on making a written complaint.
All written complaints should be addressed to the Registered Manager via email to email@example.com or by post to The Artemis Clinic, 1st Floor, 106 – 108 High Street, West Wickham, BR4 0ND and the letter should include:
We will then acknowledge receipt of your letter/email within 3 working days.
We will investigate the complaint and will write to you with the outcome within 28 days. If the investigation is still in progress, a letter will be sent explaining the reason for the delay regularly, at the very minimum of every 10 days.
If you are still not satisfied with the way your complaint has been dealt with you can make a complaint about a doctor to the GMC by visiting www.gmc-.uk.org or calling 0161 923 6602. You can make a complaint about a physiotherapist to the HCPC by visiting www.hcpc-uk.org or calling 0300 500 6184.
If you have a genuine concern about the service or any health professional working with the service, you can raise your concerns with the with the Care Quality Commission.
The six core principles in use in this organisation are: