The Artemis Clinic understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.artemisclinic.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

  1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings: 
 

“personal data”means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our”means The Artemis Clinic, a limited company registered in England under company number 05063448, whose registered address is 104 High Street, West Wickham, BR4 0NF, and whose main trading address is 1st Floor, 106-108 High Street, West Wickham, BR4 0ND.

 

  1. Information About Us
    • Our Site is owned and operated by The Artemis Clinic, a limited company registered in England under company number 05063448, whose registered address is 104 High Street, West Wickham, BR4 0NF and whose main trading address is 1st Floor, 106-108 High Street, West Wickham, BR4 0ND.
    • Our company is not VAT registered.
    • Our Data Protection Officer is Elaine Gavin, and can be contacted by email at office@artemisclinic.co.uk, by telephone on 020 8777 1500, or by post at The Artemis Clinic, 1st Floor 106 -108 High Street, West Wickham, BR4 0ND.
    • We are regulated by the Health Care Professions Council, the Information Commissioner’s Office and the London Borough of Bromley Council.
    • We are members of the Chartered Society of Physiotherapists and the Royal Society of Medicine.

 

  1. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site.

  1. Your Rights
    • As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
      • The right to be informed about Our collection and use of personal data;
      • The right of access to the personal data We hold about you (see section 12);
      • The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 13);
      • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 13);
      • The right to restrict (i.e. prevent) the processing of your personal data;
      • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
      • The right to object to Us using your personal data for particular purposes; and
      • Rights with respect to automated decision making and profiling.
    • If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 13 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
    • For further information about your rights, please contact the Information Commissioner’s Office on 0303 123 1113, or your local Citizens Advice Bureau.

 

  1. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data:

  • name;
  • business/company name
  • job title;
  • profession;
  • contact information such as email addresses and telephone numbers;
  • demographic information such as post code, preferences, and interests;
  • financial information such as credit / debit card numbers;
  • IP address (not stored or retained);
  • web browser type and version;
  • operating system;
  • a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to.

 

  1. How Do We Use Your Data?
    • All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 7, below.
    • Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
      • Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
      • Personalising and tailoring Our services for you;
      • Replying to emails from you;
      • Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by unsubscribing from our emails or contacting us directly in order to be removed from our emailing list.
      • Market research.
  • With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email and/or telephone and/or text message and/or post with information, news, and offers on Our services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
  • You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
  • We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data submitted via the website will therefore be retained for the following periods (or its retention will be determined on the following bases): email addresses submitted via the newsletter will be retained unless you actively unsubscribe from the email list or contact us to delete your email address and name form our email data base. Any emails you send the clinic will be deleted once the content is no longer active. The clinic permanently deletes its email lists once they are older than three years.

 

  1. How and Where Do We Store Your Data?
    • We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
    • Your data will only be stored in the UK.
    • Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
    • Steps We take to secure and protect your data include:
      • ESET security and encryption for select email communication with the clinic and via the website, up to date and rigorous clinic Data Protection and Privacy Policies and IT Security Policies.

 

  1. Do We Share Your Data?
    • Subject to section 8.2, We will not share any of your data with any third parties for any purposes apart from those mentioned in 8.3.
    • In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority. 
    • We may sometimes contract with third parties to supply services to you on Our behalf. These may include website hosting (we use a standard WordPress service incorporating Google Analytics to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. For more information about how WordPress processes data, please see Automattic’s privacy notice https://automattic.com/privacy/), payment processing, search engine facilities (to deliver this service we processes the IP addresses of visitors to the clinic’s website, no user-specific data is collected by either The Artemis Clinic or any third party), advertising, and marketing. In some cases, the third parties may require access to your data (only date name and email address). Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

 

  1. How Can You Control Your Data?
    • When you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details).
    • You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

 

  1. Your Right to Withhold Information

You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.
 

  1. How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at office@artemisclinic.co.uk, or using the contact details below in section 13.
 

  1. Contacting Us
    • If you have any questions about Our Site or this Privacy Policy, please contact Us by email at office@artemisclinic.co.uk, by telephone on 020 8777 1500, or by post at The Artemis Clinic, 1st Floor,106 -108 High Street, West Wickham, BR4 0ND. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

 

  1. Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

We are proud to announce we have been nominated as finalists in two categories in the Bromley Business Awards. Thank – you to all our loyal customers for their support over the years.

Accreditations

 

  • Physiotherapy Beckenham
  • Physio West Wickham
  • Physiotherapy Bromley
  • Physiotherapy Beckenham
  • Physio West Wickham

Member of the Royal Society of Medicine

We are registered with

 
Aviva
AXA Healthcare
Bupa
Cigna
Groupama
Pruhealth
Simplyhealth